If order is placed before 12 noon CST, it will be shipped out same day. On weekends, orders placed on Saturday or Sunday will be shipped out on Monday, so long as it is not a holiday. Free shipping for orders of $50 or more. If you are unable to locate a package that is marked as delivered please visit the UPS website and file a claim with UPS for a lost/missing package. If UPS is unable to locate the package you can then use our Contact Us form to reach out to Living Proof directly. Please note we must be contacted within 14 days of delivery date for any lost or missing packages.
Our orders typically take 3-7 business days to arrive. During the holiday season or when we run certain promotions we receive an influx of orders. Our warehouse works diligently to get them out as quick as possible but you may experience a slight delay. Once your order has shipped out you will indeed receive an email with your UPS tracking number.